Vibrant Hamburg was founded in November 2023. Since then, we have quickly grown to over 10 million sales in 2024, serving customers worldwide with affordable and quality products across all categories.

We offer worldwide shipping, including to the USA, Canada, the EU, Asia, and many more locations.

We accept various payment options, including major credit cards, PayPal, and other secure online payment methods.

If your order hasn’t shipped yet, we’ll do our best to accommodate any changes or cancellations. Please contact our customer service team as soon as possible with your order details.

Shipping times may vary depending on the destination:

• USA & Canada: 5-10 business days
• EU: 4-9 business days
• Asia and Other Regions: 7-15 business days

Yes, once your order has shipped, you’ll receive a tracking number via email, allowing you to monitor your package until it arrives at your door.

We offer a 30-day return policy for most items. To qualify, the item must be in its original packaging, unused, and with proof of purchase. Some items may be excluded; please see our Return Policy page for full details.

Simply contact our customer service team with your order number and reason for the return or exchange. We’ll guide you through the next steps to make the process as easy as possible.

Yes, Vibrant Hamburg offers a wide range of products across multiple categories, including:

• Fashion & Apparel
• Electronics & Gadgets
• Home & Kitchen
• Beauty & Wellness
• Sports & Outdoors
• Pet Supplies

Absolutely. We carefully select our products to ensure quality and affordability, with rigorous checks before items are listed on our store.

No, you can place an order as a guest. However, creating an account allows you to track orders, manage addresses, and save payment methods for a faster checkout experience.

You can reach out to our customer service team via email or the contact form on our website. We strive to respond within 24 hours to assist you with any questions or concerns.